Trust and security
Sellers trust our products with their accounts, their payments and their customers' addresses. This is how we look after them.
How we protect your data
Encryption
Data is encrypted in transit and at rest across our products.
Payments
Payments are handled by Stripe, a PCI-compliant processor. Card numbers never touch our servers; we keep only the card brand and last four digits so you can recognise your payment method.
Passwords
Sign-in is handled by a dedicated identity provider. We never store your password.
Access to data
Access to production data is restricted and audited.
Your customers' details
Recipient details from orders imported from a connected store are erased 90 days after the order date, once the order is closed or cancelled.
Personal information
We do not sell personal information for money. The privacy policy lists what we collect, who processes it on our behalf and the choices you have.
Your account, your decision
You can ask us to delete your account and its data at any time, from inside the app or with the account deletion form. A person reviews every request and confirms it by email.
Some records, such as transaction history, are kept after deletion where tax, accounting or carrier rules require it. The privacy policy explains what is kept and why.
Report a concern
If you believe you have found a security issue in one of our products, or something about your account looks wrong, tell us and we will investigate.
Contact us